Terms of service
1. About us
Atlantic Shopping is the online trading name of V.N. & Britannic Warehouses Ltd, a company registered in England and Wales under company number 01002902.
Britannic Warehouse, 142 Sandpits, Birmingham, B1 3RJ
VAT registration number: GB 110 0569 26
Telephone: 0121 230 1644
Email: sales@n7p1q5r9s3t.shop
In these terms “we”, “us” and “our” mean V.N. & Britannic Warehouses Ltd trading as Atlantic Shopping. “You” and “your” mean the customer.
2. These terms
These terms explain how we supply products and how you may use our website. Please read them before placing an order and keep a copy for your records.
You are a consumer if you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession. Some of the rights described below apply only to consumers; business purchases do not attract the same statutory cancellation rights, and any special arrangements for a business purchase must be agreed with us expressly. Nothing in these terms excludes rights that cannot lawfully be excluded.
Our Delivery Information page and our Easy Returns page form part of these terms. Where they state a charge, delivery time or service, that information is given to you before you order.
We may update these terms from time to time. The version in force when you place your order applies to that order unless we agree otherwise with you or a change is required by law.
3. Placing an order and when a contract is formed
You can order through our website or by calling our sales team on 0121 230 1644. Please check your order carefully before submitting it, including products, quantities, delivery address and contact details, and tell us promptly if you notice an error.
An automated order acknowledgement or payment receipt confirms that we have received your order; it does not by itself mean we have accepted it. Unless we expressly confirm acceptance earlier, a contract is formed when we dispatch the products. If products are dispatched separately, acceptance applies to the products in each dispatch.
Before accepting an order we may find we cannot fulfil it because a product is unavailable, payment cannot be authorised, we cannot deliver to your address, or a pricing or description error needs to be resolved. We will contact you and refund any payment taken for products we cannot supply.
Once a contract is formed we will not change the agreed price or materially change the products without your agreement.
4. Prices, VAT and payment
Prices for UK purchases include VAT at the current rate. Delivery charges and any optional services are shown before you complete your order and included in the total.
For deliveries to the Channel Islands and the Republic of Ireland, UK VAT is deducted at checkout. Local VAT, import duty and clearance charges are payable separately: our carrier will contact you before delivery with the amount due and a secure link to pay it.
The payment methods available for your order are displayed at checkout. We may carry out payment authorisation and fraud-prevention checks before dispatch. Taking payment does not by itself constitute acceptance of an order.
If we discover a pricing error before accepting your order, we will contact you with the correct price and you can choose whether to proceed or cancel. If you cancel, or we cannot obtain your agreement to proceed, we will refund any payment taken.
5. Discount codes
We do not issue discount codes. Our prices are set to offer good value all year round rather than relying on occasional promotions, so the price you see is the price everyone pays.
From time to time third-party websites advertise discount codes or offers for Atlantic Shopping. These are not issued or authorised by us, we have no control over them, and we are not obliged to honour them.
6. Product descriptions and images
We take reasonable care to ensure that descriptions, prices, dimensions and images are accurate. Dimensions and weights are approximate unless expressly stated otherwise.
Images are intended to represent the products accurately. Some are created or enhanced using AI tools or CAD rendering. Screen settings, lighting and natural variation in materials can affect how colours and finishes appear.
Our products are designed for domestic use. If you intend to use them in a commercial or public setting, please contact us before ordering so we can advise on suitable models; our domestic guarantee (section 18) does not cover commercial use.
If you order items from the same range at different times they may come from different production batches, and there may be slight variations in shade or dimensions between them.
None of this removes your right to receive goods that match their description, are of satisfactory quality and are fit for any purpose agreed with us. Changes to product information do not retrospectively alter an existing contract. Please follow the supplied assembly, care and safety instructions and contact us if any are missing or unclear.
7. Availability, pre-orders and back orders
Where a product is available to pre-order or is temporarily out of stock, we will give you an estimated dispatch or delivery date. These dates are estimates unless expressly guaranteed and may change because of manufacturing, shipping or other supply delays.
Dates shown on the website may relate to new orders or later stock deliveries; if you are unsure which date applies to your existing order, please contact us. If we become aware of a material delay affecting your order we will contact you directly.
Your cancellation rights continue to apply to pre-orders and back orders. Ordering a standard product especially for you does not make it bespoke or personalised.
8. Delivery
UK mainland. Standard delivery is free. In-stock orders placed before 3pm Monday to Friday are dispatched the same day and delivered the next working day between 9am and 5pm, excluding bank holidays. Orders placed after 3pm on Friday or at the weekend are dispatched on Monday. Our main courier is DPD, who will send you a one-hour delivery slot on the morning of delivery.
Optional upgrades, where available: Before 12pm £14.99; Saturday delivery £14.99 (order by 3pm Friday); Sunday delivery £14.99 (order by 3pm Friday). All include VAT.
Larger items are delivered by our Larger Item Courier Service free of charge; they are dispatched in 7 to 14 working days.
UK offshore islands, Northern Ireland, Republic of Ireland and Channel Islands. £24.99 per order (excluding VAT where VAT is deducted at checkout), delivered within two working days of dispatch.
We cannot deliver to PO Box addresses. The options and charges that apply to your order are shown at checkout.
Please give an accurate delivery address and any access information, and contact us promptly if these need changing; we will explain any reasonable extra cost before proceeding.
Delivery dates and times are estimates unless we expressly agree a guaranteed date. If we become aware of an unexpected delay we will contact you; please contact us if your order has not arrived within the expected period. If no delivery time has been agreed, we will deliver without undue delay and normally within 30 days of accepting your order. Your legal rights concerning late delivery are unaffected, including any right to set a further reasonable deadline or to cancel and receive a refund.
For consumer purchases the goods remain our responsibility until they come into your physical possession, or that of someone you have nominated to receive them.
9. Checking your delivery
Please inspect your delivery promptly. We ask you to report visible damage, missing parts, incorrect items or other apparent problems within 3 days of delivery, preferably with photographs, so we can investigate and put things right quickly. This is a request to help us resolve problems fast; reporting later does not affect your statutory rights.
Please accept the parcel even if the packaging looks damaged and tell us about it; it is much easier to resolve than a refused delivery. If you intend to return an item, please do not assemble or use it. If you discover a problem before or during assembly, stop and contact us before continuing. Keep the packaging wherever possible. Signing for a delivery does not mean you have accepted undiscovered damage or faults.
If a parcel is refused or not collected from the courier, we treat the order as cancelled under section 11 and the carrier’s return cost is deducted from your refund.
10. Delivery and assembly service
Certain tables with a retail value over £500 include our complimentary two-person delivery and assembly service; where included, this is stated on the product page or confirmed when you order. Please tell us about any access restrictions before delivery.
Our team will assemble the product in the room of your choice, invite you to inspect it on completion and remove the packaging. Please raise any visible damage, defects, incorrect items or missing parts with the team wherever possible. Inspecting the product or signing an assembly record does not remove your statutory rights, including rights concerning faults discovered later.
If you are considering returning the product because you have changed your mind, please tell us before assembly begins. Using our assembly service does not remove your statutory right to cancel, and we will not apply an automatic deduction simply because our team has completed the agreed assembly. Any deduction for loss in value must be permitted by law and assessed on the facts.
11. Change-of-mind cancellation
For most online and telephone consumer purchases you may cancel without giving a reason, before delivery or within 14 calendar days starting on the day after you receive the goods. If one order is delivered in several parts, the period starts on the day after you receive the final item.
To cancel, give us a clear statement of your decision by email, telephone or post using the contact details in section 1, or through Order History in your account, including your name, address and order number. You may use the form in section 19 but do not have to. You do not need our approval to exercise a valid statutory cancellation right.
Unless we have agreed to collect the goods, you must send them back without undue delay and no later than 14 days after telling us you are cancelling.
These statutory change-of-mind rights do not generally apply to purchases completed in person at our showroom or to business purchases. Your rights concerning faulty or incorrectly described goods are separate (section 17).
12. Condition and packaging of returns
You are responsible for ensuring that goods are appropriately prepared, securely packaged and adequately protected when returning them to us. Wherever possible, the original packaging should be used. If this is unavailable, suitable alternative protective packaging must be used.
Where goods were supplied for self-assembly, they should be returned in a disassembled condition where reasonably necessary to allow them to be safely packaged and transported. Any disassembly must be carried out carefully to avoid causing damage.
If goods arrive damaged as a result of inadequate packaging, insufficient protection or failure to disassemble them where reasonably necessary for safe transportation, we reserve the right to return the goods to you, at your expense where legally recoverable, and to make a reasonable deduction from any refund to reflect the resulting loss in value, where permitted by law.
Any proposed deduction will be assessed individually, taking into account the condition of the goods, the extent of the damage and the circumstances of the return. We will explain any proposed deduction and provide evidence of the damage.
Nothing in this section affects your statutory cancellation rights or your rights in respect of goods that were faulty, damaged or incorrectly described when originally supplied.
13. Return costs and collections
For change-of-mind returns you are responsible for the direct cost of returning the goods. You may use your own suitable carrier (please use the return address we give you and keep proof of dispatch) or ask us to arrange collection.
Our collection charges, per box, are: UK mainland £15.00; UK offshore islands £20.00; Northern Ireland £20.00; Channel Islands £20.00; Republic of Ireland £39.99. Larger items are collected by our Larger Item Courier Service for £69.99. Most bar stools are packaged two to a box, although packaging varies by product. Collections are made Monday to Friday and the charge is deducted from your refund.
For faulty, damaged or incorrectly described goods we meet the cost of collection or reasonable return postage.
14. Failed collections
Please make sure the goods are securely packaged and available on the agreed collection date, with someone there to hand them to the courier.
If a collection fails for a reason within your control, a further charge reflecting the reasonable additional cost will apply to rebook it, and we will confirm the amount before rebooking. No charge applies where the failure is caused by us or our courier, and we will take account of circumstances outside your reasonable control. For change-of-mind returns, if more than two collection attempts fail for reasons within your control, you become responsible for arranging and paying for the return with your own suitable carrier.
For faulty, damaged or incorrectly described goods we will agree suitable alternative arrangements with you. Failed collections do not remove your statutory rights.
15. Refunds after cancellation
After a valid cancellation we refund the payments due to you, including the cost of our least expensive standard outward delivery where applicable, but not the extra cost of any upgraded delivery service you chose.
Where you are returning goods, we refund you without undue delay and no later than 14 days after we receive them back or, if earlier, after you send us evidence that you have returned them. Where we have offered to collect the goods, or no goods have been supplied, we refund within 14 days of being told of your cancellation.
Refunds are made to the original payment method unless you expressly agree otherwise, and you will not be charged a fee for receiving a refund. Any lawful deduction for diminished value, and any collection charge, will be clearly identified. Once we have refunded, your bank or PayPal may take a further 3 to 5 working days to show the funds.
16. Personalised and bespoke goods
The statutory change-of-mind right does not apply to goods made to your specifications or clearly personalised; we identify such products before you order. A standard product is not excluded simply because we order it specially from our supplier. This exception does not affect your rights where goods are faulty, damaged or incorrectly described.
17. Faulty, damaged or incorrectly described goods
For consumer purchases the Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described.
You generally have a short-term right to reject goods that do not meet these requirements within 30 days of delivery. After that, you are entitled to a repair or replacement and, where that is unsuccessful or cannot be provided within a reasonable time and without significant inconvenience, to a price reduction or a final right to reject. A fault appearing within the first six months is presumed to have been present at delivery unless we show otherwise.
Please contact us with your order details and a description of the problem. Photographs help us resolve it quickly, but not being able to supply them does not prevent a valid claim. If you tell us before 2pm we will try to dispatch replacement parts or items the same day. We bear reasonable return or collection costs where the law requires. Assembly, use, missing packaging or reporting a problem after 3 days does not by itself prevent a valid claim.
Where you exercise a statutory right to reject faulty goods, the refund is made without undue delay and within 14 days of our agreeing that you are entitled to it.
18. One-year domestic guarantee
In addition to your statutory rights, every product we sell carries a one-year guarantee from the date of delivery against defects in materials and workmanship in normal domestic use, wherever in the UK, Ireland or the Channel Islands it was delivered. If a covered defect appears we will repair or replace the product or the affected part free of charge, including carriage. Please contact us with your order details to make a claim.
The guarantee does not cover damage caused by misuse, overloading, accident, fire, theft, neglect, unauthorised repair or modification, or normal wear, nor dissatisfaction with colour, style, comfort or dimensions. It does not cover use in a commercial or public setting unless we expressly agree otherwise in writing.
The guarantor is V.N. & Britannic Warehouses Ltd at the address in section 1. The guarantee is additional to your statutory rights, which are not limited to the guarantee period and are not lost when it expires.
19. Cancellation form
You may use this form to cancel an eligible purchase, but you do not have to.
Atlantic Shopping (V.N. & Britannic Warehouses Ltd,
Britannic Warehouse,
142 Sandpits,
Birmingham,
B1 3RJ
sales@n7p1q5r9s3t.shop
I give notice that I cancel my contract for the following goods:
Goods: __________________________
Order number: __________________________
Date ordered: __________________________
Date received: __________________________
Customer name: __________________________
Customer address: __________________________
Date: __________________________
Signature (if submitting on paper): __________________________
20. Product reviews and customer images
You may submit reviews, photographs and videos of products you have bought. Please make sure they are honest, relevant and lawful and that you have the rights and permissions to share them, including from any identifiable people featured.
You keep ownership of your content. By uploading a photograph or video through our review facility you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display and share it in connection with our products on our website, social media channels and marketing materials. We may resize, crop or format it but will not alter its meaning or misrepresent your experience.
We are not obliged to publish every submission. We may remove content that is unlawful, abusive, misleading, infringes another person’s rights or is unrelated to the product, but we will not remove a review solely because it is negative. Personal information in submissions is handled in accordance with our Privacy Policy.
21. Social media permissions
You can share photographs featuring our products using @atlanticshopping or #atlanticshopping. Tagging us does not by itself give us permission to use your content in marketing. If we would like to reuse it we will contact you to ask; where you reply #YESatlanticshopping or otherwise expressly agree, you grant permission for the uses described in our request, and we will credit your account as agreed. You must have the necessary rights to authorise its use.
22. Privacy, cookies and data protection
We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains what we collect, how we use it, the lawful bases, who we share it with and your rights, including the right to complain to the Information Commissioner’s Office. Our Cookie Policy explains the cookies we use and how to manage them; where consent is required we ask for it separately. Using this website or accepting these terms does not by itself amount to consent to marketing or non-essential cookies.
23. Website use and intellectual property
We own, or are licensed to use, the intellectual property in our website and its content, including photographs, descriptions, designs, graphics, logos and trade marks. You may browse the site and keep copies of information reasonably needed to consider a purchase, place an order or keep records. You must not reproduce or commercially exploit our content without permission except where the law allows, and you must not misuse the website, introduce malicious software, attempt unauthorised access or interfere with its operation.
We may suspend or restrict access for maintenance, security or operational reasons; this does not affect orders already accepted. Links to third-party websites are provided for convenience and those sites have their own terms and privacy policies.
24. Outstanding payments
If a payment is overdue or fails after goods have been supplied, we will contact you to explain the amount due and give you a reasonable opportunity to resolve it. If an undisputed debt remains unpaid we may take recovery action and seek charges or interest only where legally recoverable and reasonable. For qualifying business debts, statutory interest and compensation may be payable under the Late Payment of Commercial Debts (Interest) Act 1998; those provisions do not apply to consumer purchases. Nothing in this section prevents you from disputing an amount or exercising a lawful right to withhold payment.
25. Our responsibility to you
If we breach our contract or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is an obvious consequence of the breach or if, when the contract was made, both parties knew it might happen.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded, and nothing in these terms limits a consumer’s statutory rights concerning the goods.
Where an event outside our reasonable control affects performance we will contact you as soon as reasonably possible and take reasonable steps to minimise its effects; your cancellation and refund rights are unaffected.
26. Packaging and Extended Producer Responsibility
V.N. & Britannic Warehouses Ltd is registered on the UK Government’s Report Packaging Data service under organisation ID 100055 and works with Valpak in relation to its packaging reporting and compliance obligations. Please reuse or recycle packaging wherever suitable facilities exist.
27. Complaints
If you have a complaint, email sales@n7p1q5r9s3t.shop, call 0121 230 1644 or write to the address in section 1, giving your order number, the problem and the outcome you are seeking. We will investigate and respond as promptly as we reasonably can. If we cannot resolve it we will explain our position. We are not a member of an alternative dispute resolution scheme and are not obliged to use one. Our complaints process does not prevent you from exercising your statutory rights or bringing legal proceedings.
28. General
If any provision of these terms is found to be unlawful or unenforceable, the rest continues to apply so far as possible. A delay in enforcing a right does not mean it has been waived. These terms are between you and us; no one else has rights under them. We may transfer our rights under the contract to another organisation without affecting your rights.
29. Governing law and jurisdiction
These terms are governed by English law. If you are a consumer you also benefit from any mandatory protections of the country where you habitually live. Consumers living in Scotland or Northern Ireland may bring proceedings in their local courts or the courts of England and Wales; consumers elsewhere may use any courts available to them under applicable law. For business purchases the courts of England and Wales have exclusive jurisdiction unless we expressly agree otherwise in writing.